Frequently Asked Questions

We would still recommend sand, and the gorilla pad won’t level the area. It is a protection for your liner, and a little nicer to walk on, but if your ground isn’t level, that will show in the bottom of your pool.

That would not be a good idea, as you would not be able to mount the handrail.

Returning an Item:

Pools are covered by their manufacturer's warranties, but are not returnable. In any case, the customer shall be responsible for all freight charges associated with cancelled orders. "Free Delivery," and "Free Shipping" means th...

The Pool manufacturers we represent utilize independent service people to perform work on their pools.
Should you require warranty service, you will receive the benefits of factory original parts installed by a technician in your area.
Although the...

By following the recommended guidelines treating and maintaining your pool water, you should enjoy years of relaxation benefits without worry about bacteria or disease.

On a monthly basis, for an above ground pool, if you were to run the pump 8 hours per day, you are looking at approximately $35 a month in electricity cost.

Limited Warranty Terms & Conditions Spas N Stuff LLC. 5004 E. Fowler Ave, C-125, Tampa, FL 33617 Tel: 813-333-2907 This Limited Warranty contains the sole express warranty made by Spas N Stuff LLC. ("Company") in connection with all products sold...

The Pro-Series pools can handle salt systems. Our Saltron model is rather neat. http://www.poolsandstuff.com/chemicals-and-automatic-cleaners/saltwater-pool-systems/saltron-retro-saltwater-chlorine-generator.html But it is not recommended to bury the...

In order for the step to sit properly within the pool, you will need to use approximately 40 lbs of sand (filtration sand is an common choice for this purpose). In order to fill the step, you will need to use roughly 20 lbs on each side of the step....

Yes, the stainless wheelchair would be okay in a chlorine or bromine pool.

On the collapsible models of the stainless steel wheelchairs, the arms swing in and out, but there is no height adjustment.

We can ship most products to Canada. Please Contact Us and include your address so we may provide you with a complete quotation.

Hello Blake and thank you for your question.
The system will not automatically put your pool's water chemistry in balance. Before the unit is installed, the chemical levels must be at the proper levels to begin with. After periodic use of the pool...

The swim training platform does have rubber feet on the bottom of the legs. With a vinyl liner pool, any number of things could cut through the liner, so you would want to take care using any item. With that information, we would have to allow the cu...

The Gold Rolbak does have a pin system.

Hello Stephen and thank you for your question.
If you scroll down the right hand column of the page, you'll see the area where you can order online. The first step is to select the diameter of pool you want.
The Belize Round above-ground pool start...

" The Tahitian oval pools are in fact buttress free. "

In the right 1/3 of the page, there is a section to order online. The first selection displayed is choosing your pool size. The price displayed is for the 15? size. Larger sizes will show the price increasing accordingly.

Once you select your size...

Hello Bonnie, the manufacturer has provided a response to your question.
""Depending on the height of the wall, the water depth will vary. The water level will be approximately 6 to 8 inches below the height of the wall.""
That would make the water...

Hello Richard.
The homeowner is responsible for the installation of the pool slide. We don?t maintain a list of installers, but I would think any decent handyman could handle the install.

Hello Donna and thank you for your question. Folks are often in your situation and that is why the base pool price if for the pool and the Pacific Diamond liner. You just would not select a filter/ladder package.

Hello Dean and thank you for your inquiry. If you would like a pool fully rated for salt systems, please go up one level to the Matrix line. They fully warranted for use with salt water systems.

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After double checking the manufacturer documentation, we have confirmed that they warranty the walker for folks up to 300 lbs.

Yes, the Bermuda pools can be buried up to 26"", for a semi-in-ground installation.
It is aluminum so it won?t rust or rot and you can have the dirt come up to the pool walls.
They have a lifetime warranty as well and are made in the USA.

A few simple steps will give you a full size filter system on your Pro-Series Pool.

1) Remove cartridge filter.
2) Leave the skimmer basket.
3) Leave the small pump on the skimmer, plugged in or not. It will be used to connect intake hose of new...

A few simple steps will give you a full size filter system on your Pro-Series Pool.

1) Remove cartridge filter.
2) Leave the skimmer basket.
3) Leave the small pump on the skimmer, plugged in or not. It will be used to connect intake hose of new...

Hello Ron, the Pool Rover Junior comes with a 40 foot long floating cord so you should be good in a 21 foot above ground pool.

Hello Pat and thank you for question. The Easy Pool Step Entry System does come with dual ladders, one inside the pool and one outside of the pool.

Hello Hoyt, the 52" is wall height, so the water will be about 4 feet deep.

Hello Pelusita and thank you for your inquiry. The website is in fact the showroom.
We have been online for nearly 8 years now and we are an A+ Rated member of the BBB.
I hope that is helpful. Please feel free to email or call with any questions.
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The 1.5 hp pool pump will move 85 gallons per minute, or 5100 gallons per hour. *Based on 10 feet of head pressure.

Hello Bill,
The Blue Lagoon 15 X 52 comes with a « horsepower pump so it should work with the Solar Pro EZ mat solar heater.
The description for the Solar Pro EZ says that it can be used with ? horsepower or smaller filter systems.

Hello James, a cold winter should not affect the pool material, presuming the pool is properly winterized.

Per the manufacturer, ""You can add another ozonator and ?tee? the tubing together going into the venturi injector. I?d recommend keeping the tubing to the ozonators approximately the same length in order to try to equalize flow from each unit.""

The noodle fun chair is not Coast Guard approved.

The Blue Lagoon pools are made in the USA.

Hello Phillip, the Belize line of pools is imported from Japan. They ship directly to you from the warehouse near Chicago.
I hope that is helpful information.
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" The one year warranty does not exclude use in a salt generator pool. "

Hello, we sell the poos, but we don't do the installations. You may have a local person handle that.

Hello Jeff, there are 16 uprights for this pool. I hope that is helpful information.

Hello Cindy, the base price includes the pool and liner and free shipping as noted on our shipping page. On the product page, you can add a pump and filter kit to the pool. A simple sand filter kit is the most economical option and we always include ...

While these are metal framed pools with walls made of heavy gauge PVC, it is not recommended that they are left out year round. People do it, but it is not recommended. Because they are so easy to take down, most people don?t have any trouble putting...

The pre-programmed unit cleans your pool's floors, steps and walls up to the water line in 3 hours or less & automatically shuts itself off when its work is done. Patented NeverStuck? rollers keep Aquafirst? Turbo RC from getting stuck on main drains...

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Hello Danny, the only pools strong enough and durable enough to be put half in-ground are the Bermuda all-aluminum pools. Here is the link: https://www.poolsandstuff.com/above-ground-pools/bermuda.html

The TidalWae 2-Speed pool pump comes with a 1-year warranty.

Hello Ann,
The base price is actually for the pool and liner, so you can certainly purchase it without the pump. Note: we only ship the larger 1.5 horsepower pump in our add-on equipment packages, so that may be what you are looking for.

Hello Ann,
This pool is not recommended for a salt water system, The base price is actually for the pool and liner, so you can certainly purchase it without the pump. Note: we only ship the larger 1.5 horsepower pump in our add-on equipment packages...

" This is a 120 volt product. "

Pool Cove is a wedge shaped foam piece that goes at the bottom of the pool wall before the liner goes in. It prevents the liner from potentially slipping under the pool wall. The pool cove is a quick and easy product that replaced manually building u...

There are straps that run under the liner and connect the side walls to each other.
It would not be recommended that you try putting a deep end in this type of pool.

You would need a special liner to accomplish this, plus there are straps that connect the flat side walls, which run under the liner. We would not recommend trying this.

Filter cartridge is that standard type included. The sand filter is an option if you want an upgraded filter system.

You would need a lift to get a person in and out of this or any similar pool. That is how it would become handicap accessible.

Thank you for your question. This lift can be mounted in a wooden deck. Once you select the model, you will see options presented, and one of them is the wood deck anchor.

Hello Tena, yes the frame is metal. We hope that is helpful.

The wall and floor are vinyl and the piping is resin coated, but the hardware is metal. Therefore if you use a saltwater unit on the pool some parts may rust over time.