Pools are covered by their manufacturer's warranties, but are not returnable. In any case, the customer shall be responsible for all freight charges associated with cancelled orders. "Free Delivery," and "Free Shipping" means that the actual freight costs are included in the purchase price of completed sales, no extra charge.
Cancellations after the Pool order is placed (after 48 hours) will be subject to a $200 cancellation fee.
Items that can be returned (non-custom made items) are subject to original and return shipping, plus any restocking fee. Items must be returned in original packaging. If the item was "free shipping” or “shipping included," you will be informed what the amount for shipping was on the original order.
After we receive your returned item, you will either receive a credit / refund or the replacement item you specified.
Gift returns are credited to the original purchaser's payment method.
Common questions concerning general swimming pool topics. FAQ.
The Pool manufacturers we represent utilize independent service people to perform work on their pools.
Should you require warranty service, you will receive the benefits of factory original parts installed by a technician in your area.
Although the Pools are designed and constructed to far exceed their warranty, it is a primary goal of our company to ensure that you receive prompt quality service during your warranty period and beyond.
Installing an above ground pool on a concrete slab is not recommended and would void the warranty.
When a pool is installed on the ground the weight is distributed from the uprights to the ground. The ground shifts, settles and moves enough to allow the weight to be absorbed. It doesn’t move enough that this can be seen with the eye of course, but it does help evenly distribute the weight. When installed on concrete, this does not happen due to concrete not moving. This results in having all of the weight stress on the uprights without distribution. In many cases the uprights can give out and the pool installation may fail.
Common questions concerning soft-sided pool topics. FAQ.
The Pro-Series pools can handle salt systems. Our Saltron model is rather neat.
But it is not recommended to bury the soft-side pools.