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Frequently Asked Questions

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Other - Pools

Canceling or Returning a Pool or other item.

Pool FAQ

How will I get warranty service for my new pool?
Can someone contract a disease from a Pool?
How much does it cost in electricity to operate a pool?
Limited Warranty Terms and Conditions
Can you install an above ground metal wall pool on concrete?

Soft-Sided Pools

I was hoping you can answer my questions, can I use salt water with the Pro-Series Soft Side pools. and also can I half bury the pool. Thanks for all your help, Laura.

Customer Product Questions

PLEASE LET ME KNOW WHAT WEIGHT NEED TO BE USE TO KEEP THE LADDER DOWN TO THE FLOOR?
Is the stainless wheelchair compatible with a bromine pool?
Is the arm height adjustable on the stainless steel wheelchairs?
Hi, do you ship to Canada? In quebec!
Is it safe for above ground pools? Will it ruin the liner?
Does the Gold Rolbak have a bracket and pin system that allows for easy removal of the net?
what is the diameter of this pool
Is the Tahitian 18'x40', 54" deep above ground pool buttress free?
What is the dia. of the 54 inch Tahitian pool and is the filter that comes with it sand.
who installs the slide, if the buyer is responsible, could you recommend an installer located in my area. I live in Mission, South Dakota
Can I get credit for the filter system and ladder? I am replacing a pool and have recently replaced the filter system which I can use on this one as it is new.
Is this pool made for salt ?
Looking at the Belize 24' round pool, 52" high & I don't see the thickness (gage) of the steel walls. What are the rails & posts made of? Waiting on your answer to make a decision. Looks like a good pool. Regards, Tom
can this pool can be installed semi in ground. Do i have to use anything for part under ground or just dirt
How do u convert to this pump from the on side pump that comes with the pool? i have a Pro Series pool...thanks
How do u convert to this pump from the on side pump that comes with the Pro Series pool?
is this good for 10,000 gallons of water a 21 above ground pool
Does the Easy Pool Step entry System contain steps from outside of the pool and also steps into the water? Thank you for your time. Best regards, Pat
Does the 52" depth mean that the walls of the pool are 52" and the water depth is only 4 feet or does 52" mean the water depth will be 52"?
The ladder in the equipment package will not work for my application. Could I get a different one in the package.
Do you have a Showroom?
How much gph does the 1.5 pump move??
Can this be used with Blue Lagoon 15 ft X 52 in. ???
Does this pool with stand the elements of a midwest winter with out declining the life time of it or the material of the product ?
Do u just add 2 if ur pool is bigger than 25000 gallons?
Is this chair approved by the coast guard
Are the blue lagoon pools made in America? Ty
What company manufactures the Belize pool
My question is.....Can this stainless steel ladder handle a salt generator pool? I'm concerned that it will rust within the first month. Please advise??
We live in St. George. Do you have people who will install?
How many leg on a 24 foot pool
these pools do come with a pump dont they?
can this pool be left up year-round
I see what the stairs looks like on the outside. Can you provide a picture of the stairs that are in the pool? Also, do the system need to come out of the pool for the winter or can it stay in? How much does it weight? Thank you.
can u put it half inground
Is there any warranty on the pumps?
Can I buy the Riviera 15X30 salt water without the filter/pump? Or can I upgrade to a stronger pump?
Is this a good pool for a salt water system? Can I buy this without the pump/filter or can I upgrade the pump/filter?
what is included with the pool what is total price for it ready to swim without water or installation
What is the voltage of the cleaner? V120 OR V220 Regards
hey, what's a pool cove?
If the ground is dug out can the liner be stretched to 7 or 8 feet at one end?
Which filter pump model does this unit come with? It says a filter cartrige but shows a sand filter?????
Is it possible to get this accessible for handicap?
can this lift be used on a wooden deck if deck is re-enforced?
Is the frame on this metal?
Do you ship to hawaii and if so how much does it cost